DocuSign shares plunge 21% on profit miss and downgrades

Shares of DocuSign plunged as much as 21% on Friday after the e-signature software maker posted fiscal first-quarter earnings that fell short of analysts’ estimates.

DocuSign on Thursday reported adjusted earnings per share of 38 cents, missing Wall Street’s projected 46 cents per share. The earnings miss overshadowed DocuSign’s outperforming revenue for the quarter, which came in at $588.7 million, compared to consensus estimates of $581.8 million.

DocuSign’s business got a major lift in the early months of the coronavirus pandemic with the increase in online transactions, but it has been slowing in recent quarters as it faces tough comparisons to exceptional growth in 2020 and early 2021. Additionally, the company said Thursday it has experienced challenges due to the deteriorating macroeconomic environment, particularly the war in Ukraine.

Several firms, including Evercore ISI, Bank of America and William Blair downgraded the stock following the earnings report. William Blair’s Jake Roberge downgraded DocuSign to market perform, citing the company’s weaker-than-expected billings guidance for fiscal 2023.

DocuSign projected 7% to 8% year-over-year billings growth for the year, “well short of DocuSign’s prior guidance midpoint that called for 15% growth,” Roberge said.

“While customers are not churning off the platform, DocuSign is seeing many customers decrease platform consumption from pandemic peaks as their contracts come up for renewal,” Roberge said, adding that the company plans to scale back hiring targets for the year in order to focus on profitability.

“Given management’s limited visibility, a sales restructuring that will take several quarters to complete, and a lack of near-term catalysts, we believe DocuSign’s stock will remain range-bound over the next few quarters,” he added.

— CNBC’s Jordan Novet contributed to this article.

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